Refund Policy
Updated 16 October 2026. Techbrain Networks does not currently take payment or complete purchases through this website. Refund, cancellation, and payment terms for custom work are set out in the signed project agreement.
01
No Website Checkout
Submitting an enquiry does not create a purchase, charge a card, reserve capacity, or form a service contract. The website therefore cannot itself generate an automatic refund.
02
Custom Service Work
Software, hardware, product design, and R&D engagements are normally business-to-business projects. The applicable entity, scope, price, taxes, payment schedule, deliverables, acceptance process, expenses, and refund or credit rules must be stated in the signed agreement.
03
Deposits and Milestones
Where a contract requires a deposit or milestone payment, the agreement should identify whether it is refundable, the work or reserved capacity it covers, and the treatment of approved third-party costs, licences, materials, or non-cancellable commitments.
04
Cancellation and Change
A customer requesting cancellation or a material scope change should contact the project lead in writing. The parties will review completed work, work in progress, committed resources, accepted deliverables, third-party costs, and any notice or termination terms in the agreement.
05
Refund or Credit Review
A refund or service credit is assessed against the signed agreement, invoice, payment received, project stage, accepted work, unresolved defects, and applicable law. Approved amounts are returned using an agreed method after necessary identity, tax, and payment checks, within the period required by applicable law or the agreement. Any review or payment timeframe should be confirmed in writing; this page does not impose a delay on a mandatory refund.
06
Consumer Rights
Nothing in this policy removes a mandatory consumer cancellation, refund, quality, or remedy right. If Techbrain Networks later sells to consumers online, the applicable entity must provide the country-specific pre-contract information and cancellation route before the consumer is bound.
07
How to Request a Review
Email contact@techbrainnetworks.com with the contracting entity, project or invoice reference, amount, payment date, reason, and supporting information. Do not send full card or bank credentials by email.
These public pages provide general transparency information. They do not replace project-specific contracts, regulatory filings, or advice from qualified counsel in the relevant country.